Shipping
How much is shipping? Shipping costs for our rebuilt and remanufactured engines vary significantly based on the product type, its weight, dimensions, and your specific delivery location. These rates are subject to change.
For detailed information regarding shipping costs for your order, our customer service agents will assist you after your purchase is complete. Please contact us at support@trailflame.store for these details.
Delivery to certain remote or logistically challenging areas may incur additional freight charges.
Discounted shipping rates may be available for commercial business deliveries.
If We’re Shipping to a Residential Address: Please keep in mind that delivery is typically made with a tractor-trailer combination. The driver will determine if a delivery can be safely made in your driveway, cul-de-sac, or neighborhood. If the driver feels they cannot safely navigate the truck down your road, they will deliver as close as possible. This will not change your agreed-upon shipping cost. Handling fees may be added for oversized or overweight items.
Can I Change My Address After Ordering? Requests for a change in delivery location, straight trucks, or special delivery services after your order is placed will incur extra fees, which the end user is responsible for. Please be 100% sure of where you would like this to be delivered at the time of purchase.
What If I’m Not Home to Accept Delivery? The delivery companies will provide a window for delivery. If you are not available at the scheduled time to take delivery, there will be a re-delivery charge. Please make sure you make arrangements to be available at the set time.
Do you ship to islands, remote locations, or international destinations? Shipping to locations outside of the contiguous United States (such as Alaska, Hawaii, US territories, or foreign countries), as well as other remote or island locations, requires special arrangement. We will work to arrange shipment to a freight forwarder within the United States if you are responsible for the actual export shipping from that point. You will also be responsible for all duties, taxes, and any additional fees associated with the export process. Additionally, all core charges must be paid upfront for these transactions, as the return freight cost typically exceeds the cost of the core. Our customer service team at support@trailflame.store will be happy to advise you on your specific situation after your purchase.
Do you ship internationally? When you set up your account to place an order, we request shipping details, including your country. In the event you want your item shipped to a country not listed in our dropdown, we are able to ship to an exporter in the United States if you handle the actual export shipping from the U.S.
It’s important to understand that the core deposit will need to be paid in full, and the cost to return the core (if it makes sense) will be at the purchaser’s sole expense.
Additionally, the warranty for Trailflame engines is only serviceable within the contiguous 48 states of the United States. If you export this item, it will have to be returned at the purchaser’s expense to be considered for warranty. At no time in the process would Trailflame be responsible for export shipping to and from the purchaser’s location, regardless of the failure. We will honor the warranty out of the country as long as the purchaser covers the freight to and from the United States.
What shipping methods do you offer? We primarily offer freight shipping on all of our items due to their size and weight.
Do you have a minimum order? We do not have a minimum order requirement.
Do you offer rush shipping? Special requests for expedited shipping are available but will incur extra fees. Please contact our customer service team at support@trailflame.store for details on options and additional costs.
How long does it take to process and ship my order? This depends on the specific engine ordered, the labor required for proper packaging, and any special shipping arrangements. Because our products require freight shipping, you will be provided with an estimated delivery window once your order is made, and shipping is arranged.
What if I miss my delivery window? If you miss your scheduled delivery window, please contact the shipping company immediately to reschedule. Be aware that this will likely result in a re-delivery fee.
Will you provide tracking information? Yes, you will receive an email confirmation with tracking information once your order has shipped.
If I pay by credit card, will you charge my card once the item has shipped? Your credit card will be charged when your order is placed.
If I ordered a product that’s out of stock, how soon will it ship? Out-of-stock items will ship as soon as the product is back in stock and can be properly packaged for freight.
Can you ship my order to multiple addresses? For information on shipping an order to multiple addresses, please contact our customer service team at support@trailflame.store to discuss your specific needs.
Do you ship to PO Boxes or APOs/FPOs? We do not. Deliveries must be made to commercial or residential street addresses.
What happens if you ship the wrong product? We strive to ensure accuracy with every order – it’s why we request a VIN with your purchase – but in the rare event of our mistake, we will take care of it. Please contact us immediately at support@trailflame.store to make arrangements for return and re-order.
What happens if the product is damaged during shipping? Typically, any damage incurred by the shipping company after leaving our facility will be the responsibility of the purchaser. Please inspect your shipment carefully upon arrival. There will also be a 10% restocking fee applied to all returned products deducted from the refund, as outlined in our Return Policy.
How can I be sure the part will fit my vehicle? To ensure correct fitment, our customer service team will request your Vehicle Identification Number (VIN) and confirm your vehicle’s year, make, and model after your purchase. If you’re still unsure about compatibility, please contact us at support@trailflame.store to discuss before ordering.
What happens if the part doesn’t fit my vehicle? If the mistake was ours in processing your order, please contact us at support@trailflame.store to discuss options. If you ordered the wrong product, you’ll need to return it to us. Please refer to our Return Policy page for detailed instructions.
What if my address changes before my order ships? Can I change where you send my shipment? It is possible to request an address change during the shipping process; however, it is a significant logistical challenge for all involved and will incur extra fees, which you will be responsible for. We strongly recommend being certain of your desired delivery location before placing your order.
What if I never receive an order? We provide a tracking number for every shipment for this very reason. If you suspect that your order is lost or stolen, you should immediately check the tracking number with the shipping company. If further assistance is needed, contact us at support@trailflame.store.
What happens if I refuse the shipment? We do not recommend refusing a shipment as a means for return. This will only delay any refund due to you and creates unnecessary complications for everyone involved. Instead, please accept the shipment and then contact us at support@trailflame.store to initiate the return process.
What is your core policy? When the core (your old engine) is ready for pickup, please contact us at support@trailflame.store before doing anything else. We will arrange the shipping and send the appropriate documents for its return. Do not use any paperwork that is found in the crate for returns. The specific shipping document that Trailflame sends must be used for the return to be billed properly. Please do not follow advice from truck drivers about filling out freight bills; they are not Trailflame employees and can make mistakes that could cost you money. The use of our provided paperwork will ensure this never happens.
The cost for return freight of the core will be discussed at the time of sale and depends on your location. Any change in address or misuse of freight bills without prior authorization will result in the return freight being billed to the end user.
Credits typically appear on your account 7-10 days after we receive your item(s), depending on your bank.